Cancellation & Refund Policy
This policy covers the digital and creative services currently offered by Happiness Point through this website, including websites, online stores, advertising and design services. The terms of an accepted quotation or separate written agreement also apply to the specific project.
Before Payment
Submitting a quotation request does not require payment or start work. After reviewing your requirements, we will send the proposed scope, final amount and an electronic invoice with a payment link. You can decide whether to proceed before paying.
After Payment
Work begins once we receive the agreed payment and the materials, approvals or access required for the service. If you wish to cancel after payment, contact us as soon as possible and include your order or invoice details. We will review the request in light of the agreed scope, the work already performed, any third-party costs committed for the project, the written agreement and applicable law. We will explain the outcome and any amount eligible for refund.
Problems With a Delivered Service
If you believe a deliverable does not match the agreed scope, contact us with a description of the issue. We will review the agreement and work delivered and discuss an appropriate correction or other resolution consistent with applicable law.
Additional Services and Third-Party Charges
Extra pages, custom features, advertising spend, domains, hosting, subscriptions and similar additions are priced or specified separately when relevant. Any cancellation or refund treatment for those items depends on the accepted quotation and any applicable third-party terms, subject to applicable law.
Hospitality Management
Cancellation and termination of a hospitality management engagement are governed by the separate written management agreement concluded with the property owner or investor, as applicable, and applicable law.
Contact
For a cancellation or service concern, email info@happiness-point.com or call +973 3404 9421. Please provide your name, service and invoice or order reference so we can review the request.
